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Fast, Friendly, Secure Remote IT Support

Click Join a Session to connect now, or use the quick tools below to fix common issues and save time.

Join a Session Checklist Downloads
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Run a Speed Test

Check your internet speed and note ping / down / up.

Open Speedtest • Open Fast.com

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Join from This Device

Start a secure remote session with a technician.

Join a Session

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Before You Call

Quick checks that fix many issues.

View Checklist

Checklist Before You Call

  • Restart your computer and the affected app.
  • Verify power and cables are seated; try a different outlet/port.
  • Reboot modem and router (unplug 30 seconds).
  • Run an internet speed test; note ping / download / upload.
  • Free up 2–5 GB disk space and close background apps.
  • Try in a private/incognito window or a different browser.
  • Verify your username/password & 2FA device.

Windows Keyboard Shortcuts (PDF)

Handy hotkeys for Windows to speed up tasks.

Download PDF

Troubleshooting Checklist (Printable)

Bring this to your call to save time and money.

Download PDF

Remote Support App (Optional)

Pre‑install for faster connections.

Download

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